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Kirkpatrick's Four Levels of Evaluation
1. Reaction
Reaction evaluation assesses how learners "feel" - their personal reactions to a training or learning experience. This can be easily evaluated, immediately after training, using post-training surveys and feedback forms.
2. Learning
Learning evaluation is the measurement of the increase in knowledge or intellectual capability after the learning experience. It evaluates whether the trainees learned what was intended to be taught and experienced what they were intended to experience.
3. Behavior
Behavior evaluation measures the extent to which the trainees applied the learning and changed their behavior. Did the trainees put their learning into effect when back on the job? Were the relevant skills and knowledge used? Was there noticeable and measurable change in the activity and performance of trainees when back in their roles? Was the change in behavior and new level of knowledge sustained? Would the trainee be able to transfer his or her learning to another person? Is the trainee aware of the changes in behavior, knowledge and skill level?
4. Results
Results evaluation measures the effect on the business or environment resulting from the improved performance of the trainee. Measures are key performance indicators, such as volumes, values, percentages, return on investment, and conversion ratios.
